Product - DVDxDV




	General Questions: What is DVDxDV? How is DVDxDV better than just using ffmpeg or another extraction tool? Does DVDxDV contain any decryption software? Is DVDxDV freeware? Why am I not receiving product updates? General Trouble Shooting: Whenever I extract with H.264 DVDxDV crashes. How come I can't remove the DVD from the drive when DVDxDV is running? The audio and video are out of sync. How do I fix this? The Audio and Video are out of sync in Final Cut 6, but playback correctly in the Quicktime Player. iMovie gives an error message when trying to import the video from DVDxDV. The audio doesn't sound as good as the original DVD. How can I fix it? The video doesn't look as good as the original when I play it back. What are those horizontal lines that appear in the video around anything that is moving. The video flickers or looks jumpy when played back on a television monitor. Why is DVDxDV asking suddenly asking me for a license key? I already installed it and typed in the license string. The installer is telling me a "There is nothing to install" because a newer version already exists. DVDxDV Pro Trouble Shooting: I can't find the AIFF files that contain the movie's sound track. With the 24 bit audio precision selected, I don't get a 24 bit sound track in my Quicktime Movie. General Questions: What is DVDxDV? DVDxDV is a program that can extract the audio and video from a DVD. This is the reverse process of the DVD authoring or creating a DVD. DVDxDV creates a Quicktime file on your computer that is a copy of the video on the DVD. This file used to share with others, edited into a new video, or even burned on to a new DVD. How is DVDxDV better than just using ffmpeg or another extraction tool? DVDxDV is easier to use than a command line utility like ffmpeg. You simply insert your DVD into your MacIntosh, and DVDxDV will display the video that is stored on your DVD. You can then select a video clip and extract it to any Quicktime supported format. DVDxDV will preserve the original look of the video. A single video frame is made up of two smaller parts called fields. These fields can get can lost with other DVD extraction programs, causing the picture to look very bad when viewed on a television screen. DVDxDV is capable preserving these fields, so that the video will look smooth if it is played back on a television screen. In order to do this, you must extract the DVD video to a Quicktime format that supports interlaced video, such as DV. Does DVDxDV contain any decryption software? No. DVDxDV will not decrypt any material that contains CSS encryption,or any other type of encryption. DVDxDV Pro will work with third party libraries for reading dvds. Why am I not receiving product updates? DVDxDV doesn't currently send product update emails. Version 1.39.5 of DVDxDV and 1.09.5 of DVDxDV Pro contain an automatic software update feature which checks for the latest version. If a new version of the software is available, the software update feature will prompt you to download the new version. In order for this feature to work, the computer running DVDxDV or DVDxDV Pro must have access to the Internet. If you didn't receive an upgrade notice about the latest release please contact support at: support@dvdxdv.com. Is DVDxDV freeware? No. DVDxDV is a shareware program. The Beta initial release of DVDxDV does not require the user to register or pay a licensing fee to use. The released version will require the user to small fee for using the software. Trouble Shooting: Whenever I extract with H.264 DVDxDV crashes. Currently, H.264 is not usuable with DVDxDV. How come I can't remove the DVD from the drive when DVDxDV is running? If you need to remove the DVD from the drive, delete the video clips from the DVDxDV window, or simply exit the program. An eject DVD button may be added in the future. The audio and video are out of sync. How do I fix this? The audio and video may be out of sync in the preview, but the extracted audio should be synced. If you encounter a sync problem with an older version DVDxDV, you need to ensure that you loaded the entire DVD using either "open DVD" or "open VIDEO_TS". In addition, try extracting without setting an "in" point. If you have done both of those things and the video still doesn't stay in sync, please let us know by emailing support@dvdxdv.com. If you've done the first two steps correctly, you shouldn't have any audio sync problems. If you have a VHS or analog tape source that was transfered to DVD, you may experience problems if there were control track breaks in the original source. Some DVD recorders break up the audio and video portion into different lengths and cause problems for DVDxDV. You can work around this problem by setting "in" and "out" points in DVDxDV to avoid these gaps. The Audio and Video are out of sync in Final Cut 6, but playback correctly in the Quicktime Player. If you encounter this problem, make sure you upgrade to DVDxDV Pro 1.09.9 or higher. It handles this issue from film sourced material. If you are using DVDxDV regular, you upgrade to DVDxDV Pro or you can proceed with the following work around. Final Cut Pro 6 can have a problem with certain DVDs that contain material originally shot on film while Final Cut 5 plays the same material correctly. If you encounter this problem, use Quicktime Pro or compressor to re-compress the video files to conform to an exact 29.97 for NTSC or 25 fps for PAL. iMovie gives an error message when trying to import the video from DVDxDV. iMovie has a two gigabyte file limit. Files above two gigabytes need to be split up into smaller sizes to be imported into iMovie. DVDxDV will automatically split up the video into 8 minute chunks when you use the "iMovie" export preset. The audio doesn't sound as good as the original DVD. How can I fix it? In some AC3 sound tracks the audio may be recorded low. When extracted by DVDxDV the audio may not be, as good as, the original. DVDxDV Pro offers much better audio extraction than DVDxDV because it can output each audio channel to a separate file at 24 bit resolution. To improve the quality of the audio, you may want to try DVDxDV Pro. The video doesn't look as good as the original when I play it back. DVDxDV should create video that looks almost exactly the same as the original DVD. However, to judge the quality of the output video you need to view the DVD and the output from DVDxDV on the same television monitor. Viewing the video on the computer screen will give you very different results than what will be seen on a television. What are those horizontal lines that appear in the video around anything that is moving. The are there because the video is interlaced. When you playback the video on a television monitor these horizontal lines should disappear. If you plan to display the output video only on a computer monitor and never on a television, these lines can be removed by using DVDxDV's built in de-interlacer or a third party de-interlacing filter. DVDxDV's de-interlacer will cause many digital artifacts to be added to the video, so a high quality third party de-interlacer is recommended. Final Cut Pro and Express both have good de-interlace filters that can be added to the video. They will look better using one of these filters than the one included in DVDxDV. Why is DVDxDV asking suddenly asking me for a license key? I already installed it and typed in the license string. When you purchase DVDxDV you receive a download link and key code. This first key code will only work for 60 days. In about two weeks, we send a second permanent key code which will be good forever. This is done so that we can prevent fraud or mis-use of our product. We are sorry for the inconvenience this might cause. The installer is telling me a "There is nothing to install" because a newer version already exists. When this happens do the following. For DVDxDV, remove all the files called DVDxDV.pkg from your MacInstosh HD->Library->Receipts folder. Then try to re-install DVDxDV. For DVDxDV Pro, remove all files called DVDxDVPro.pkg from your MacInstosh HD->Library->Receipts folder. Then try to re-install DVDxDV Pro. DVDxDV Pro Trouble Shooting: The video flickers or looks jumpy when played back on a television monitor. This may be the result of interlaced field order reversal. Try changing the interlaced field ordering in the Preferences panel and check the output again (see "Using the DVDxDV preferences" for more information). I can't find the AIFF files that contain the movie's sound track. Make sure you have the "Export multi-channel audio to AIFF" setting enabled in the Preferences panel (see "Using the DVDxDV preferences" for more information). In addition, you may want to read "Understanding multi-channel audio", as well. With the 24 bit audio precision selected, I don't get a 24 bit sound track in my Quicktime Movie. To create a 24 bit mix of the audio from your DVD, you must have the "Export multi-channel audio to AIFF" setting enabled in the Preferences panel. Only a 16 bit sound track can be included in a Quicktime Movie file.